Shipping Rates

At Ekamjot Traders Limited we want shipping to be clear and fair for every customer Because our harmoniums carrom boards and audio gear are often large and fragile shipping is calculated carefully based on the size of the parcel and where it is going All shipping costs are paid by the customer

1 Where we ship

We ship products from our Papatoetoe Auckland location to

  • Customers across New Zealand North Island and South Island
  • International customers in countries such as Canada USA Fiji and Australia
  • Other countries on request where courier options and costs make this possible

If you are outside New Zealand and want to place an order please contact us so we can confirm if shipping is available to your location

2 How shipping rates are calculated

Shipping rates are not a flat fee They depend on several factors including

  • The size and volume of the parcel for example harmoniums and carrom boards are larger and heavier
  • The delivery address and country
  • Current courier pricing at the time of booking

For online orders

  • Shipping may be set per product or region and shown clearly at checkout
  • For some products or destinations shipping may need to be quoted In that case we will let you know the shipping cost based on the parcel size and destination using current courier pricing

Your order is only confirmed when you agree to the total including shipping

3 Our main courier

Our primary courier is NZ Post

  • We use tracked services where available so your parcel can be followed from dispatch to delivery
  • Tracking details are available and can be shared with you by text or email

For international orders we use NZ Post services and their international partners where they are available and suitable for your country

4 Typical delivery time frames

These time frames are a general guide only and may vary with courier workload public holidays weather and customs for overseas orders

Within New Zealand

  • Usually 2 to 4 working days depending on your location and courier network

International Canada USA Fiji Australia and other available countries

  • Generally 5 to 15 days depending on the country courier route and customs processing

We will let you know when your parcel has been dispatched and provide tracking details where possible

5 Packaging and insurance

We take extra care with fragile and specialist items such as harmoniums and carrom boards

  • Strong secure boxing and padding are used to protect instruments and boards in transit
  • Parcels are clearly marked as fragile where required
  • Insurance is included via NZ Post so that the value of the item is covered if the parcel is damaged or lost in transit

This careful packing and insured shipping are an important part of our service especially for long distance and international deliveries

6 Local pickup

If you prefer you can arrange to collect your order directly from our Papatoetoe location

Ekamjot Musical & Carrom Board
1/20 Ihaka Place
Papatoetoe
Auckland 2104
New Zealand

Local pickup is usually by prior arrangement Please contact us by phone or text to confirm a suitable time

7 International shipping and larger orders

For international orders and for larger or bulk purchases

  • Shipping is always at customer cost
  • The shipping charge is based on parcel size and destination using current courier pricing
  • In some cases especially for big or multiple items we may need to calculate shipping manually and confirm it with you before you complete payment

If you are planning a larger order for a gurdwara temple mandir community group or event please contact us directly so we can discuss both product and shipping options

8 If there is a problem with delivery

If your parcel arrives damaged or with a suspected courier issue

  • Please contact us as soon as possible and within 24 hours where the item is damaged or clearly faulty on arrival
  • We will work with NZ Post to lodge a claim where appropriate and then arrange repair replacement or other support in line with our Returns & Replacements Policy and Refund Policy

If a parcel is lost by the courier or lost in our process we will work with the courier and once confirmed as lost we will arrange a replacement for you subject to stock availability

9 Questions about shipping rates

If you are unsure about the shipping cost for a particular instrument carrom board or audio system or if your address is outside the usual areas shown online please contact us before ordering

Phone or text +64 210 234 1812
Email [email protected]

We will explain the options and give you a shipping rate based on the size of your order and the delivery location so you know the full cost before you confirm your purchase